Frequently Asked Questions
Everything you need to know about your RW Stolz shopping experience.
What is the standard shipping time for my order?
Orders are typically processed within 1-2 business days. Domestic shipping usually takes 3-5 business days, while international shipping can take 7-14 business days depending on the destination.
How can I return or exchange an item?
We offer a 30-day return policy for all unworn and unwashed items with original tags attached. Simply visit our Returns Portal to generate a prepaid shipping label and initiate your refund or exchange.
Which payment methods do you accept?
RW Stolz accepts all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.
How do I ensure I am ordering the correct size?
Each product page features a detailed 'Size Guide' with specific measurements. We recommend comparing these measurements against your favorite fitting garments to ensure a perfect fit.
Where are RW Stolz garments manufactured?
We pride ourselves on ethical production. Our garments are manufactured in certified facilities that prioritize fair labor practices and high-quality craftsmanship, primarily located in Europe and North America.
Can I track my package once it has shipped?
Yes, as soon as your order leaves our warehouse, you will receive a shipping confirmation email containing a tracking number and a link to monitor your delivery progress in real-time.